Refund & Return Policy

At Hlfeo.net, customer satisfaction is our top priority. We strive to ensure you are completely happy with your purchase. If you are not satisfied, please review our return and refund policy below.


Returns Policy

  1. Eligibility for Returns:
    • Products must be returned within 14 days of receipt.
    • The product must be unopened, unused, and in its original packaging.
    • Proof of purchase (e.g., receipt or order confirmation) is required.
  2. Non-Returnable Items:
    • Opened or used products.
    • Items not in their original condition or missing parts for reasons not due to our error.
    • Gift cards and promotional items.
  3. How to Initiate a Return:
    • Contact our support team at support@hlfeo.net or call us at +971 585047203 .
    • Provide your order details and the reason for the return.
    • Once approved, we will share the return address. Shipping costs for returns are the responsibility of the customer.


Refunds Policy

  1. Eligibility for Refunds:
    • Refunds are processed for returned items that meet the above return criteria.
    • If the product is defective or damaged upon receipt, a full refund or replacement will be provided.
  2. Refund Process:
    • After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed to your original payment method within 7-10 business days.
  3. Partial Refunds:
    • If items are returned damaged or incomplete, a partial refund may be issued at our discretion.


Exchange Policy

  • Exchanges are allowed for defective or damaged products. Please contact us at support@hlfeo.net or +971 585047203 within 7 days of receiving your order to arrange an exchange.


Cancellation Policy

  • Orders can be canceled within 24 hours of placement by contacting our support team.
  • If the order has already been shipped, it cannot be canceled but can be returned following our returns policy.


Contact Us

For any questions or concerns regarding returns, refunds, or cancellations, please reach out to us:

We are here to assist you and ensure a seamless shopping experience at Hlfeo.net!